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Let’s all put our expertise and ingenuity to work for our future! And let’s all have lots of fun while we’re at it!
Lean Libraries Optimize Outcomes!
ARL Library Assessment Conference, October 2016
Abstract: Showcasing value is an ongoing challenge for libraries. For more than a decade, Delaware libraries have been learning to design strategy, processes, and assessment based on methodologies used by businesses to achieve performance excellence. Additionally, action research was conducted with a “focus on the customer” which supported development of tips, tools, and techniques that patrons can use to maximize their informal learning while also documenting the libraries’ contributions. Although primarily applied to Delaware public libraries, this approach has potential for showcasing value in all types of libraries. Adopting the “library business model” methodologies can help all libraries measure and maximize library value.