Beginning in 2002, with leadership from the Delaware Division of Libraries and the Delaware Council on Libraries, the Delaware library community embarked on extensive, statewide strategic planning. These planning efforts were designed to engage the public in an active discussion of the kinds of library and information services that were needed, and to examine the long-term infrastructure, services, facility, and technologies required to meet the public’s expectations.
A first step was the development of a Balanced Scorecard strategy map for Delaware libraries, in alignment with Baldrige Criteria for performance excellence. All of the strategic plans conducted are linked to, and expand on, initiatives in the strategy map. The strategic plans completed to date have been effective in providing library leaders with the evidence and support to obtain increased funding and to implement improvements to support Delawareans in achieving their full potential.
An Assessment of Operational Funding and Governance Issues for the Proposed Duck Creek Regional Library (2013)
Ryan, B. (2012). Leveraging Statewide Resources to Support Local Funding. Public Libraries, 51(5), 23-25
Key Findings (summary)
Key Recommendations A major theme is to increase capacity. Highlights include:
Delaware Public Library Construction Guidelines: Recommendations for Facilities and Services
In February 2009, the Council On Libraries adopted a reviewed excerpt from the Master Plan.
Delaware Public Library Service Guidelines (in progress)
Sussex County Library Plans
One plan consisted of additional interviews to further explore the multitudes of governance. The other is a joint-use study to explore the feasibility of designing a combined public and academic library.
Kent County Libraries (Discontinued in March 2006)
New Castle County Libraries: Staffing Studies (in progress)
Delaware Public Libraries Master Plan Profiles
The Web Survey was conducted in 2009 by the University of Washington for IMLS (Institute of Museum & Library Services) and the Gates Foundation, to understand the ways in which patrons use public access computers in the libraries. There were 412 Delaware respondents.
The most common activities in using the computers were:
Most survey respondents (88%) reported having regular access to a computer and the Internet somewhere other than a public library.
Reasons for using library computers when alternative access is available include:
Public Library Usage: Represents public library cardholder physical book checkouts, electronic book checkouts, computer usage and WiFi usage. Dewey Statistics by Public Library: Statistics regarding the types of services provided by public libraries categorized into Dewey Decimal subject areas. Services include programs offered, questions asked of library staff, and circulation of materials.
Now including library data! This report provides current, comprehensive data on children as they relate to some of the most pressing issues facing our state: health, education, crime, the economy. This report is the singular account of every child under 18 in the state of Delaware. It examines issues, it highlights trends and it ultimately serves as a critical tool for informed, empirically-based policy decisions.
Reading for All: Extending Public Library Services to Delawareans with Special Needs-A Strategic Plan (2008-2012) Major themes include updating accessible technologies, and integrating services with those of public and school libraries. An initial step is to change the name of Delaware Library for the Blind and Physically Handicapped to Delaware Library Access Services. The change shifts the focus to integration and is a more approachable name for those who are newly disabled.
A Prescription for the Future: Medical and Health Information Services for all Delawareans: A Strategic Plan (2008-2012)
The Delaware Division of Libraries and the Delaware Academy of Medicine library joined forces to develop a strategic plan that documents the need, and provides suggested approaches for improved medical and clinical information, public health information, and consumer health information in Delaware.
Flaherty, Mary Grace, “The Public Library as Health Information Resource?” (2013). iSchool Information Science and Technology – Dissertations. Paper 82. surface.syr.edu
Flaherty, M. G., & Grier, P. L. (2014). Statewide Initiative to Embed Consumer Health Librarians in Public Libraries: A Case Study. Public Library Quarterly, 33(4), 296-303.
Student Learning Through Delaware School Libraries: Report on Delaware School Libraries 2006 At the direction of the Governor’s Task Force on School Libraries, Dr. Ross Todd of Rutgers University conducted a study which confirmed that quality school libraries do contribute significantly to student learning. The recommendations, similar to the public library studies, also highlight the theme of capacity building in terms of certified libraries, collections, and technology.
Interagency Council on Adult Literacy (ICAL)Summit Report. July 2008 (awaiting final report) The Delaware Division of Libraries has been represented on ICAL since its inception.
In 2007, the Delaware Division of Libraries initiated strategic planning for preservation and digitization of unique historical items in public libraries. The Delaware Division of Libraries also conducted strategic planning with Delaware Public Archives, the Delaware Government Information Center, Delaware Historical and Cultural Affairs, and the Department of Technology and Information to clarify responsibilities within state government for access and preservation of historical and born-digital government information.
The training and consulting expertise obtained through the Delaware Quality Partnership and the First State Quality Improvement Fund have provided input into the design of studies conducted to increase awareness of customer perspectives on library services. The information obtained from these studies is used for reporting to IMLS on patron outcomes, or Outcome Based Evaluation, and for ongoing library development.
Library Assessment Conference: Building Effective, Sustainable, Practical Assessment, Seattle, Washington, August 4–6, 2014 2014 Poster Presentations
Norman, A. C. (2012). Librarians’ Leadership for Lifelong Learning. Public Library Quarterly, 31(2), 91-140
Panelists at the December 2008 Library Summit discussed the impact of library services in the areas of health, lifelong learning, and economic development. Out of this discussion, action items for the Delaware library community were developed. Read the Delaware Library Summit Action Steps for a synthesis of the action items, or below for items in the individual areas: